Have you found yourself wondering what the difference is between Shout and Project Broadcast? If so, you’re in the right place. Shout users switch from Project Broadcast because Shout is more affordable, provides more messaging options, and offers features like group chat, invoicing, and shipping.
Two Texting Numbers for Increased Deliverability and Compliance
Shout offers two types of texting numbers—customer service and marketing—whereas Project Broadcast only offers one type of texting number.
Shout’s customer service numbers are local numbers based on your location. Whether you’re texting team members or customers, most people like seeing a local area code because it helps them feel more connected to a small business. Shout’s customer service numbers are great for communicating 1-to-1 with customers about orders, scheduling appointments with team members or clients, and general customer service conversations.
Shout’s marketing numbers are toll-free (starts with 833) numbers—this means they are best for business texting because toll-free numbers don’t have the same marketing restrictions as local numbers. That makes them perfect for sending texts about sales, exclusive announcements, and other messages that need to be communicated en masse.
Project broadcast only offers local numbers. Wireless carriers monitor these numbers very closely for spam, especially when it comes to group messages. That means if you’re trying to message more than 30 people at a time OR you include certain blacklisted words in your text, your message may not be delivered.
Not only do Shout’s two texting numbers give you greater flexibility for communicating with your audience, they also increase the likelihood that all your messages will actually be delivered.
Learn more about Customer Service and Marketing Numbers
Lower Fees for Subscriptions and Extra Text Messages
Shout’s Basic and Pro subscriptions include 750 and 1000 message rollover credits per month. Or if you prefer, you can sign up for our Pay-As-You-Go plan and only pay for the text credits you use. We charge just $0.02 for each text credit you send.
Project Broadcast’s comparable subscriptions include just 500 message segments per month, with an additional $0.03 charged for every extra segment you send.
Learn more about how Shout messages are counted and billed
Collaborate with Everyone in Shout Group Chats
One of Shout’s most popular features is Group Chat—whether you need a central place to onboard your team, a replacement to Facebook groups for parties, or a streamlined way to communicate with VIP customers, you create and grow just about anything in Shout Group Chats.
You can even enable public Community Pages for your group chats that can be searched by Google and other search engines. Community pages show all your Group Chat’s most important information for whoever clicks the link, which makes it easier for team members and potential customers to find you.
Connect Your Shout Inbox to Facebook and Instagram
Tired of trying to keep up with dozens of messages in multiple apps? Shout has your solution.
You can connect your Facebook and Instagram accounts directly to Shout. Not only does this allow you to read and respond to all your messages from the same inbox, you can also use Shout’s text automations—including bots, quick responses, and scheduled messages—with Facebook and Instagram messages.
Project Broadcast does not offer a Facebook or Instagram integration.
Learn more about Facebook and Instagram integrations
Take Orders and Collect Payment via Text
Shout includes a powerful orders management system to enable the smallest of business owners to get paid quickly and easily. Using Shout’s order dashboard, you can:
- Integrate your Square account and create Square invoices in Shout
- Create manual orders in Shout
- Send invoices and receipts via text, Instagram, and Facebook
- Track order status (invoiced, paid, shipped)
- Schedule follow up messages
Project Broadcast does not offer any kind of order management or invoicing system.
Learn More About Orders & Invoicing
Create Shipping Labels in Shout
Shout makes it easy to fulfill orders with our comprehensive shipping dashboard. You can buy and print shipping labels within the app, as well as:
- Compare shipping services and rates
- Insure packages
- Print packing slips
- Schedule USPS pickups
- Tracking shipping status
- Automatically text tracking alerts and delivery updates to customers
Project Broadcast does not offer an integrated shipping solution.
Learn more about Shout Shipping
Powerful Tools Included With Every Shout Account
Shout includes a powerful set of tools with every account, including:
- Free, unlimited Shout-to-Shout messaging, including group messages and group chats
- Community Pages so you can supplement or replace your Facebook Groups for team management
- Messaging automations, including bots and drip campaigns
- Orders and Invoices dashboard
- Shipping dashboard
- Chat Plugins for your website